Carport1’s Warranty and Commitment to Quality & Your Peace of Mind

Investing in a new metal building, carport, or steel garage is a significant decision. At Carport1, we believe that investment should be protected by a promise of quality that lasts. As a trusted source for durable metal buildings, we provide customers from our home base in Mount Airy, North Carolina, and across the nation with high-quality structures backed by robust warranties and exceptional customer support.

We don’t just sell buildings; we deliver confidence. This confidence comes from a rigorous quality control process, partnerships with the industry’s finest manufacturers, and our unwavering commitment to your long-term satisfaction. Our warranties are a testament to this promise, ensuring you receive a product that we proudly stand behind.

Our Comprehensive Warranty Coverage

To give you complete peace of mind, every metal building from Carport1 comes with warranty protections that cover the core aspects of your structure’s integrity and construction.

Workmanship Warranty: Quality Installation Guaranteed

Your metal structure is only as good as its installation. We ensure that every project is handled by highly trained and skilled professionals who adhere to the industry’s highest standards.

• What’s Covered: Our Workmanship Warranty covers any errors or issues directly related to the assembly and construction of your metal building. If you discover a problem stemming from the installation process, we will make it right.

• Warranty Period: This warranty is valid from the date of installation. The specific duration can vary between our manufacturing partners, so please consult your documentation for precise terms.

• A Partnership in Quality – The Importance of a Level Site: For this warranty to be valid, the customer must provide a flat and level installation site. An unleveled foundation can compromise the structure’s integrity and lead to installation defects that are not covered under the workmanship warranty. For guidance, please see our site preparation guidelines.

Limited Warranties on Framing and Panels

The longevity of your building depends on the quality of its materials. We partner exclusively with top-tier manufacturers who use premium steel and coatings, allowing us to offer powerful, long-term warranties.

• Rust-Through Warranty (Framing): Our buildings come with warranties protecting the structural integrity of the steel framing. Depending on the manufacturer and the gauge of steel you choose (e.g., 12-gauge vs. 14-gauge), you can receive up to a 20-year limited warranty against rust-through on framing components.

• Panel Warranty: The painted metal panels (siding and roofing) are also covered. These warranties typically protect against manufacturing defects like chipping, cracking, or peeling under normal conditions, ensuring your building maintains its appearance for years to come.

How to Make a Warranty Claim & Understanding Your Coverage

We aim for a transparent and straightforward process. Should you need to make a claim, please follow these steps.

Step 1: Gather Your Documents

Please have your original work order, invoice, and any other provided documents ready. These are essential for processing your claim.

Step 2: Contact Our Customer Care Team

Call us at 877-242-0393 to speak with a representative. Explain the issue in detail so we can provide the best possible support.

Important Exclusions to Your Warranty

For full transparency, our warranties do not cover damages outside of our control or resulting from improper use. These include, but are not limited to:

• Damages caused by natural disasters (hurricanes, tornadoes, floods, etc.), fires, or accidents.

• Issues arising from unauthorized alterations or modifications to the structure.

• Damage resulting from the failure of the customer to provide a level site for installation.

• Normal wear and tear or cosmetic issues that do not affect structural integrity.

For complete details, terms, and the specific validity period for your product, please refer to the official warranty card provided at the time of purchase.

We Stand By Our Products – Contact Us Today!

At Carport1, our warranties are more than just a policy; they are a core part of our commitment to earning your trust and ensuring your total satisfaction. We believe in the quality and durability of our products and want you to feel confident in your purchase.

If you have any questions or require more information about our metal building warranties, please don’t hesitate to contact our friendly customer care team at 877-242-0393.